Know Your Customer

Validate the identity of an individual quickly and conveniently

Gain key insights into your prospective tenants and add security and confidence to your business.

Linked to your References

Know Your Customer Checks can be linked to References already on the system to save you time.

Fully Automated

Automate the process so that you can focus on what your business does best.

Conform to regulations

Be confident that you are following the proper regulations.

Verify identities in seconds

Verify identities in seconds

You don't just have to rely on the information that applicants want you to see. We can provide an authoritative profile of your applicants, allowing you to verify their identity effortlessly.

Rigorous and in-depth searching

Receive the most reliable and up-to-date results available, using all accessible information from multiple sources, giving you the confidence to know all reasonable steps have been taken to verify an applicant’s identity.

Know Your Customer Checks

How it works


Using a name and address, we search the BT telephone database, credit agreements, court data and the Electoral Roll. An applicant requires at least 2 proofs of residency to pass.


The date of birth and/or a telephone number is used to search credit lenders, the Electoral Roll and the BT telephone database. An applicant requires at least 1 proof of identification to pass.


Finally we search lists of Halo, HM Treasury Sanctions and Office of Foreign Asset Control. The applicant must not appear on one of these lists or the report will fail.


We provide you with a copy of the Know Your Customer report for your records.

How our other products can help you

All the tools you need to ensure safer tenancies and protect your business.

Tenant Referencing

Get all the information you need to be confident in your decision to let.

Learn More

Rent Protection & Legal Expenses Insurance

Ensure the rent is paid no matter what happens and protect against any long, costly eviction process.

Learn More

Right to Rent Checks

Help with following the government's guidance on checking immigration documents.

Learn More

I have used Rent4sure from the very beginning. They are efficient, knowledgeable and know how to ensure that your applicant is exactly who they say they are. After a couple of false applications from fraudulent applicants, we realise how important a good referencing company is.

Jacqui Courtier Plymouth Homes Residential Lettings

Plymouth Homes Residential Lettings

I just wanted to take this opportunity to thank you and all the team for the impeccable service that you have continued to provide since we began using Rent4sure. Your enhanced referencing and credit checks are second to none. We are especially pleased with the level of customer service that you have provided, always making yourself available for assistance when we have needed you.

Greengate Residential

Have any questions?

We're here for you.

If you can't find the answer you're looking for then contact our sales team.

How does a Know Your Customer check help me?

Our Know Your Customer service helps you comply with financial regulations. As it’s automated and online, it also helps you reduce the need to take paper-based documents (other than a photographic ID, which you are still responsible for).

Where can I find more information regarding financial regulations?

The government has issued guidance specifically for letting and estate agents, which can be found here.

Can I see a sample Final Report?

Of course — just click here to see a sample Know Your Customer final report. If you have any questions, our friendly team will be happy to discuss.

Arrange a demo with one of our
Customer Development Managers

See for yourself how Rent4sure could help you ensure safer tenancies.

Book a Demo