Legal Information and Terms of Use | Rent4sure

Terms of Use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.rent4sure.co.uk (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information About Us

www.rent4sure.co.uk is a site operated by Rent4sure Limited ("We"). We are registered in England and Wales under company number 06988086 and have our registered office at Unit 1 The Glenmore Centre, Honeywood Parkway, Whitfield, Dover, Kent, CT16 3FH.

We are a limited company.

Accessing Our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our Site Changes Regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information About You and Your Visits to our Site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions Concluded Through our Site

Contracts for the supply of services formed through our site or as a result of visits made by you are governed by our terms and conditions of supply.

Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request to enquiries@rent4sure.co.uk.

Links from our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and Applicable Law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Trade Marks

RENT4SURE is a trade mark of Rent4sure Limited.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your Concerns

If you have any concerns about material which appears on our site, please contact enquiries@rent4sure.co.uk.

Please note calls are recorded for training and monitoring purposes.

Thank you for visiting our site.

Privacy Policy

Introduction

Welcome to Rent4sure Ltd's privacy notice. Rent4sure Ltd shall be referred to as “Rent4sure”, “we”, “us”, “our” throughout this privacy notice.

Rent4sure respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we collect, use, handle and disclose your personal data, as well as telling you about your privacy rights and how the law protects you. If you need any more information about our data protection practices, please contact us using the details below.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

  1. Important information and who we are
  2. Data protection principles
  3. The data we collect about you
  4. How your personal data is collected
  5. How we use your personal data
  6. Disclosures of your personal data
  7. International transfers
  8. Data security
  9. Data retention
  10. Your legal rights
  11. Glossary

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Rent4sure collects and processes your personal data, including any data that you may provide through your use of this website, for example when you provide information in connection with a reference, purchase or use a product or service, register or log-in to your account, obtain a quote or make an enquiry. The information that Rent4sure collects about you will depend on whether you are a tenant, guarantor, agent, private landlord or referee. “Personal data” is explained in further detail in paragraph 3 below.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Rent4sure is the controller and responsible for your personal data.

We have appointed a data compliance manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights (see paragraph 10 below), please contact the data compliance manager using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Rent4sure Ltd (company number: 06988086)

Name of data compliance manager: Lewis Forrest-Holden

Email address: lewis.forrest-holden@rent4sure.co.uk

Postal address: The Glenmore Centre, Honeywood Parkway, Whitfield, Kent CT16 3FH

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 25 May 2018.

We keep this privacy notice under regular review and may amend it from time to time. Please check back regularly to view the latest version. Hard copies of this privacy notice are available from us on request.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


2. Data protection principles

Rent4sure adheres to the principles set out in data protection legislation when handling personal data. These principles require personal data to be:

  1. Processed lawfully, fairly and in a transparent manner.
  2. Collected only for specified, explicit and legitimate purposes.
  3. Adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
  4. Accurate and where necessary kept up to date.
  5. Not kept in a form which permits identification of data subjects for longer than is necessary for the purposes for which the data is processed.
  6. Processed in a manner that ensures its security using appropriate technical and organisational measures to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage.
  7. Not transferred to another country without appropriate safeguards being in place.
  8. Made available to data subjects and allow data subjects to exercise certain rights in relation to their personal data.

We are also responsible and accountable for ensuring that we can demonstrate compliance with the data protection principles listed above.


3. The data we collect about you

“Personal data”, or “personal information”, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you. The personal data that we may collect in the first instance will depend on whether you are a tenant, a guarantor, an agent, a private landlord or a referee. As an overview, we have grouped together the personal data that we may collect, use, store and transfer as follows:

  • Identity Data includes, mainly in relation to tenants, your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, whether you have any pets, whether you smoke, your job title, details of your income and employment, references from employers and landlords, whether you have been subject to any County Court judgments or Individual Voluntary Arrangements, details of any bankruptcies and insolvencies, National Insurance number, bank details, passport number, credit or debit card details and voice recordings (where recorded during a telephone call with us).
  • Contact Data includes residential address, previous addresses, e-mail address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not knowingly or actively collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we knowingly or actively collect any information about criminal convictions and offences.

However, it should be noted that letting agents and landlords have the ability to request additional, bespoke information through dynamic forms, over which we have no control. As such, whilst we use our best endeavours to prevent collection of Special Categories of Personal Data or criminal convictions, there is a possibility that letting agents or landlords will request this type of information about a tenant or guarantor without our knowledge through our website. In these circumstances, we will use all reasonable endeavours to delete the Special Categories of Personal Data or information about criminal convictions, where possible.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you or, in the case of tenants, our contract with the agent or private landlord and you fail to provide that data when requested, we may not be able to perform the services or contract we have or are trying to enter into with you. For example, if a tenant or guarantor fails to provide the information required to carry out the reference, we will not be able to produce a reference report, which is likely to mean that you cannot rent the property.

Please note that if you are a referee, you are under no obligation to provide a reference if you do not wish to do so, but please note that if you refuse, this may be noted on the final reference report.


4. How your personal data is collected

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact, Profile and Financial Data by filling in forms on this website or by corresponding with us by post, phone, e-mail or otherwise. This includes personal data you provide when you:
    • submit information in connection with a reference;
    • apply for, or purchase, our products or services;
    • create an account on our website;
    • subscribe to our service or publications;
    • request marketing to be sent to you;
    • make an enquiry or request a quote;
    • enter a competition, promotion or survey; or
    • give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties as set out as follows:
    • Technical Data from the following parties:
      1. analytics providers;
      2. advertising networks; and
      3. search information providers.
    • Contact, Financial and Transaction Data from providers of technical and payment services, such as Stripe and PayPal.
    • Identity and Contact Data from data brokers or aggregators.
    • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
    • Identity and Contact Data on tenants and/or guarantors from referees, such as an employers or former landlords.
    • Identity, Contact and Financial Data from credit referencing agencies. For more information, please refer to the TransUnion Bureau Privacy Notice.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests or those of a third party (such as the agent or private landlord) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

See below to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. You will see from the table below that the ways that we use your personal data may in some circumstances depend on whether you are a tenant, guarantor, agent, private landlord, referee or general user of our website. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data and depending on whether you are a tenant, guarantor, letting agent, private landlord or referee. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To undertake a credit check and/or full reference and/or produce a reference report (including using your personal data to contact, where applicable, your current and former landlords, your current and former employer, other referees and credit reference agencies) (Tenants and guarantors only)
  1. Identity
  2. Contact
Necessary for the legitimate interests of the agent or private landlord who instructs us (or such other lawful basis as the agent or private landlord shall determine)
To register you as a new customer, including allowing you to register and log-in to your account with us (Agents and private landlords only)
  1. Identity
  2. Contact
  3. Profile
  1. Performance of a contract with you
  2. Necessary for our legitimate interests
To contact you to obtain a reference or other information about an applicant tenant or guarantor in order to compile our reference report on the applicant tenant or guarantor (Referees only)
  1. Identity
  2. Contact
Necessary for our legitimate interests and the legitimate interests of the agent or private landlord who instructs us (or such other lawful basis as the agent or private landlord shall determine)
To process your order and provide the services including:
  1. Managing payments, fees and charges
  2. Collecting and recovering money owed to us
(Agents and private landlords only)
  1. Identity
  2. Contact
  3. Financial
  4. Transaction
  5. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary for our legitimate interests (to recover debts due to us)
To record your telephone call for the purpose of providing training to staff, monitoring quality control and dealing with any complaints
  1. Identity (voice recording)
  1. Necessary for our legitimate interests (to provide training, monitor quality control and deal with any complaints)
To manage our relationship with you which will include:
  1. Notifying you about changes to our terms or privacy policy
  2. Asking you to leave a review or responding to an enquiry or request for a quote
  1. Identity
  2. Contact
  3. Profile
  4. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary to comply with a legal obligation
  3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  1. Identity
  2. Contact
  3. Financial
  4. Transaction
  5. Technical
  6. Profile
  7. Usage
  8. Marketing and Communications
  1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
  2. Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we publish to you
  1. Identity
  2. Contact
  3. Profile
  4. Usage
  5. Marketing and Communications
  6. Technical
Necessary for our legitimate interests (to assess how customers use our website and services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products and services, marketing, customer relationships and experiences
  1. Identity
  2. Contact
  3. Financial
  4. Transaction
  5. Technical
  6. Profile
  7. Usage
  8. Marketing and Communications
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods and/or services that may be of interest to you (including third party goods and/or services)
  1. Identity
  2. Contact
  3. Technical
  4. Usage
  5. Profile
  1. Necessary for our legitimate interests (to develop our products and services and grow our business)
  2. Consent

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Transaction, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

Tenants and guarantors: During the course of preparing your reference report, we may ask for your consent to use your contact details to send you information about products or services that may be of interest to you, such as broadband, utilities and insurance products for your new property (if successful in your application). We will only do so where we have obtained your freely-given, informed, specific and unambiguous opt-in consent. Where we ask for your consent verbally, we shall ensure that it is recorded accurately so that we can identify how and when you gave consent. If you have agreed that we may do so, we will also share your contact details with third parties (such as providers of broadband, utilities and insurance products). Please see paragraph 6 for further details.

Letting agents and private landlords: We may contact you from time to time about other products and services that we offer, together with updates and news on Rent4sure. We have a legitimate interest in doing so, namely for the commercial benefit of developing and expanding our business. In these circumstances, we will not ask for your consent, but you have the right to opt-out of marketing messages at any time.

Referees: We will not use your details for marketing purposes unless with your express prior opt-in consent.

Opting out

Regardless of whether you are a tenant, guarantor, agent, private landlord or referee, you can ask us or third parties to stop sending you marketing messages at any time by using the unsubscribe function in the e-mail or by otherwise contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or other transactions with us. For example, we will continue to contact agents and private landlords regarding the reference report that we are instructed to prepare.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 5 above:

Tenants and guarantors

  • Current and former employers, current and former landlords and other third parties for the purpose of obtaining information to compile a reference report.
  • Letting agents and private landlords, for the purposes of sending the final reference report on you.
  • Credit referencing agents acting as processors or joint controllers, who provide credit referencing services (for more information about how these credit referencing agents use your personal data, please see here).
  • Specific third parties such as broadband, telecommunications, energy, insurance, and other related product providers based in the UK for marketing purposes (although we will get your express opt-in consent before we share your personal data with these third parties for marketing purposes).

Referees

  • Letting agents or private landlords, where you have provided a reference and the reference is included in the reference report. The letting agent may also share the reference report with the new landlord.
  • Applicant tenants or guarantors, if we receive a subject access request from them and we are required to disclose both the final report and the reference that you have provided on them.

Agents and private landlords

  • Applicant tenants or guarantors, if we receive a subject access request from them and we are required to disclose the final reference report and full copies of references provided by referees (such as employers and landlords). Please note that we will not disclose credit references. We may also share your contact details with the applicant tenant or guarantor during the course of obtaining the necessary information from them to produce the reference report.

All

  • Service providers acting as processors who provide IT and system administration services.
  • Storacall Technology Ltd t/a X-on, for the purposes of administering and storing voice and call recordings.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the UK who require reporting of processing activities in certain circumstances.
  • The police or other governmental bodies where we are required to disclose information under any applicable data protection legislation.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


International transfers

We do not transfer your personal data outside the European Economic Area (EEA).


Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available on request by contacting us.


Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

If you wish to exercise any of the rights set out above, please contact your letting agent or landlord in the first instance.


Glossary

Lawful Basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Your Legal Rights

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Copyright

Contains Ordnance Survey data © Crown copyright and database right 2011. Contains Royal Mail data © Royal Mail copyright and database right 2011. Contains National Statistics data © Crown copyright and database right 2011.